When you submit a booking via our online reservation system you will receive an automatically generated booking summary by email to the email address you provide in the booking form. This is provisional until subsequently confirmed in writing by us and sent to you by email or post.
A provisional reservation will be held for a maximum of 7 days until your deposit is received and confirmed. A deposit of 50% of the total is due at the time of booking. The balance is due 6 weeks before your holiday begins; you will be sent email reminder if you forget. Failure to pay the balance may result in the owner treating the property as available for re-booking. For a booking made within 6 weeks of your stay – the full amount is payable. Please make payment by Bank Transfer, Card or by cheque, made payable to Noddsdale Estate.
We welcome children 10 years and over in the Bell Loft and The Granary.
Infants and children of any age are welcome in Willow Cottage.
Dogs, no other pets, welcome only in Willow Cottage.
No pets in Bell Loft or The Granary
Smoking, including E-cigarettes is not permitted in any of the properties.
Arrival and Departure
You may access the property from 16.00 on day of arrival unless otherwise agreed in advance and leave by 10.00 on day of departure unless otherwise discussed and agreed. Please leave the property in a clean and tidy state. Dishwasher on or emptied, bbq and oven grease free, all rubbish emptied and put in the correct coloured bins outside. We reserve the right to charge an extra £35 if the accommodation is not left in a satisfactory condition.
Numbers must not exceed those agreed at the time of booking and during their stay, must ensure that no disturbance is caused to other residents.
Please ensure that the property is secure when absent or sleeping. This includes windows. If they are on a secure latch, that is allowable, however, if not, this could lead to rain or thieves entering the property. The owners reserve the right to enter the property at all reasonable times for the purposes of inspection, to carry out any necessary or emergency repairs/maintenance or to shut windows if left open. When possible, notice will be given as the privacy of our guests is paramount.
Damages and Breakages
Please let us know about any damage or breakages. We do not take a surety deposit but trust that our guests will be fair in informing us of any damages/breakages and, where necessary, contribute towards the costs of repair/replacement. Cleaning
The properties are thoroughly cleaned between lets, including during Covid-19 using the approved cleaning protocol for self-catering. Noddsdale Estate is a member of the Association of Scottish Self Caterers and has undertaken the cleaning protocol training. We ask, as part of this booking agreement, that you leave the property as clean and tidy as possible, strip beds and place linen in the bags provided along with towels. As you leave, please turn down the boiler and leave windows open but in a secure state to ventilate the property.
We welcome well behaved dogs in Willow Cottage only.
- 2 dogs are welcome at any one time in Willow Cottage. Each dog is charged £25 per week or part week.
- Please use throws on the sofa/chairs to protect them.
- Please no dogs in the bedrooms or upstairs.
- Please do not leave dogs unattended at any time in the cottage or garden.
- Be sure to keep dogs under control or on a lead outside the garden whilst in the grounds.
- Please clean up after your dogs and use the grey bin for bags of waste.
- Out of consideration for neighbours, we count on you to prevent your pet from making excessive noise, being disruptive or aggressive to neighbours. If your dog/dogs are deemed dangerous, harmful or disruptive we reserve the right to ask you to leave.
- Please do your best to remove dog hairs before you leave the cottage. If the cottage requires excessive cleaning or if damages are incurred, as a result of your pet’s actions, you may be charged for the additional services and repairs.
Every effort is made to ensure that you have an enjoyable stay. However, if you have any problem or cause for complaint, it is essential that you contact us immediately to give us the chance to resolve it. We value your custom and would like you to return and tell your friends and family about us! We are on site and will do our best to resolve any problem.
Cancellations by us
If for any reason we have to cancel your booking in advance due to circumstances beyond our control for example fire, flood, exceptional weather conditions, epidemics, destruction/damage to the property (“force majeure“) you will be refunded the full amount of the booking. If we terminate your holiday early for the above reasons you will be refunded part of the lodging costs based on the time remaining of the booking. This will be the full extent of the liability of the Owners. No additional compensation, expenses or costs will be payable.
If you test positive for Coronavirus or develop symptoms during your stay you must inform us immediately. If you are well enough to travel you should return home and self-isolate in accordance with the current Government guidance at the time.
Cancellation by You
Cancellations must be immediately notified to us in writing (preferably by email) and once received we will confirm and process your cancellation request.
National or Regional Lockdowns in either your area or our own, meaning the booking cannot be fulfilled will result in a full refund with no administrative charges.
Illnesses, including Covid and Self Isolation, or any other reason why you cannot take your holiday are at your own risk and therefore we strongly recommend you take out your own travel insurance for UK holidays which covers booking cancellations. If you choose not to take out such insurance, then you accept responsibility for any loss that you may incur due to your cancellation.
All refunds, except for those in a National or Regional Lockdown affecting your area or our own, will be subject to a deduction of a non-refundable administration fee of 5% of the total cost of your stay.
If the property is not re-booked by another guest, then the following will apply:
Up to 6 weeks before arrival Full refund less 5% admin fee
Between 4-6 weeks before arrival 50% refund less 5% admin fee
Between 2-4 weeks before arrival 25% refund less 5% admin fee
Between 2-1 weeks before arrival 10% refund less 5% admin fee
Less than 1 week before arrival No refund
However, if the property is re-booked, refunds will be given up to the value of the new booking less the admin fee of 5% which will be given shortly after the original start date of your booking.